Terms & conditions

By visiting this website you agree to accept the terms of use set out below. Please be aware that these may change with time and any such changes will posted on this page.

Disclaimer

Telford & Wrekin Council and John G Russell Transport Ltd jointly maintain this website. We try to ensure the information is accurate and up-to-date although there can be no guarantee of this. Neither the council nor John G Russell Transport Ltd accepts any liability for any inaccuracies.

We reserve the right to change any data or format of any page of the site without notice.

External website links

Telford & Wrekin Council and John G Russell Transport Ltd are not responsible for the content of any external websites to which this site provides links, nor does it imply that Telford & Wrekin Council recommends or endorses a particular company.

Feedback and comments

If you have any feedback about our website, or if you believe there is out of date information and/or mistakes, please complete this feedback form.

For more information about this website, please use the contact details below:

Caroline Tudor
Telford & Wrekin Council
Property & Design
Civic Offices
Coach Central
Telford
TF3 4HD

Tel: 01952 384333
Fax: 01952 384312
Email: caroline.tudor@telford.gov.uk

Colette Ranford
Operations Manager
Telford International Railfreight Park
off Hortonwood Roundabout
Telford
TF1 7GA

Tel: 07501 463 390
Email: colette.ranford@johngrussell.co.uk

Privacy policy

We will comply with the Data Protection Act 1998 and any information you provide to us through the website will not be used for purposes other than for which it was originally intended. We will hold the information only as long as necessary. Employees who have access to your personal data will respect the confidentiality of that data.

Some sections within the website contain on-line forms which may require personal information. If you choose to complete any of these forms the information you provide will be disclosed to the relevant section of the partnership. Your information will not be passed on to external agencies for marketing purposes.

For more information on the Data Protection Act please visit the Information Commissions website.

This privacy policy only covers the TIRFP website. Websites linked to from this site are not covered by this policy.

Email policy

We monitor comments, communications and feedback submitted via the website and any emails sent to Council email addresses in order to protect the borough and individuals from accidental or malicious misuse.

Written permission & copyright

The use of material within the website is available to educational establishments provided that an acknowledgement to Telford & Wrekin Council is given. All other use of this material requires our written permission and is the property of Telford & Wrekin Council and John G Russell Transport Ltd.

Freedom of Information

The Freedom of Information Act (FOIA) operates alongside the Data Protection Act and the Environmental Information Regulations, giving an unprecedented right of access to council and other public information.

This law applies to 100,000 public bodies including central government, local government the police and fire authorities. A list of organisations covered by the act is available here:

Making a Request under FOI
All FOIA requests should be made in writing (for example letter, fax or email).
There are several ways to do this:

• Send a letter including your name, address and any other details that could help us to find your information to the Customer Quality Team at the address below.
• Online Enquiry form
• Email: foi@telford.gov.uk
• Download a request for information form and return it to the address given.

Note: - You can also Track progress of your Request of you information request

On your request you must clearly state what information you are requesting and supply your name and address (an email address counts as a valid address)

Once we receive your request we will let you know, as soon as possible, whether or not we hold the information . We will then provide you with the information you have requested within 20 working days maximum. On rare occasions we may not be able to meet these deadlines and in these cases we will keep you fully informed of progress. However there are some exemptions that may prevent us from releasing the information.

The main exemptions are

• personal information (this is dealt with under separate legislation - for more information see the Data Protection Act)
• information relating to the environment (because this is available under the Environmental Information Regulations)
• confidential or commercially sensitive information
• information which is readily available by another means or which we intend to publish in the future
• information we do not have in a recorded form

If we apply an exemption we will tell you and give you the reason. For more information about the exemptions or the legislation generally you may wish to look at the Information Commissioners website.

How to contact us:

For more information about Information Request you can contact us as follows:

Customer Quality Team
Civic Offices
Telford
TF3 4WZ

Phone: (01952) 382006
Email: foi@telford.gov.uk

For Legislative Advice contact
Information Governance Team
Phone: (01952) 382537
Email: foi@telford.gov.uk